Tracking, Lost & Damaged Packages Policy
At Good Life Bloom, we are committed to ensuring your order reaches you safely and on time. Please read this policy carefully so you know what to expect after your order is dispatched and what to do if any issue arises.
1. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment. Please allow up to 72 hours after dispatch for tracking information to be updated in the carrier's system. During this initial period, it is normal for the tracking page to show limited or no movement.
If you have not received your tracking email, please check your spam or junk folder before contacting us. You can also reach us at contact@goodlifebloom01.store with your order number and we will assist you.
2. Estimated Delivery Dates
Any estimated delivery dates provided at checkout or in your shipping confirmation are estimates only and are not guaranteed. Delivery times may be affected by factors outside our control, including customs clearance, carrier delays, public holidays, weather conditions, and high-demand periods. We are not liable for delays caused by these circumstances.
We encourage you to monitor your tracking link regularly and to verify that the shipping address provided at checkout is complete and accurate, as we are unable to redirect packages once they are in transit.
3. Incorrect Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. If a package is undeliverable, returned, or lost due to an incorrect, incomplete, or undeliverable address provided by the customer, we will not be held responsible and any reshipping costs will be borne by the customer.
4. Lost Packages
A package is considered lost if tracking has shown no movement for an extended period and the carrier confirms it cannot be located. If you believe your package is lost, please contact us at contact@goodlifebloom01.store as soon as possible, including:
- Your order number
- Your full shipping address as entered at checkout
- A screenshot or description of the last tracking update
We will open an investigation with the carrier on your behalf. Carrier investigations may take several business days to complete. Once the investigation concludes, we will offer an appropriate remedy, which may include a replacement shipment or a refund, at our discretion and subject to verification.
Please note that we are not responsible for packages lost due to an incorrect address provided by the customer, theft after confirmed delivery, or failure to follow carrier pickup or delivery instructions.
5. Marked as Delivered but Not Received
If your tracking shows your package as delivered but you have not received it, please take the following steps before contacting us:
- Check around your property, including mailboxes, side doors, garages, and with neighbors or building reception
- Verify that the shipping address on your order is correct
- Wait 24 hours, as carriers occasionally mark packages as delivered slightly before they arrive
If the package still cannot be located after 24 hours, please contact us at contact@goodlifebloom01.store with your order number and we will assist you in filing a carrier investigation. We are not liable for theft or loss that occurs after a package has been confirmed as delivered to the correct address.
6. Damaged Packages
If your order arrives visibly damaged, you must report it within 48 hours of delivery. Late reports may not be eligible for a remedy. To report a damaged package, please email contact@goodlifebloom01.store with the following:
- Your order number
- Clear photos of the outer packaging (all sides, including any damage)
- Clear photos of the damaged product(s)
- A photo of the shipping label
This documentation is required to file a claim with the carrier and to process your case. Depending on the outcome of the review, we may offer a replacement or refund after verification.
7. Incomplete or Incorrect Orders
If you receive an order that is missing items or contains incorrect products, please contact us at contact@goodlifebloom01.store promptly, including your order number and photos of what was received (including the packaging and shipping label). We will review your case and work to resolve it as quickly as possible.
8. Exclusions & Limitations
We are unable to offer replacements or refunds in the following circumstances, to the extent permitted by applicable law:
- Packages lost or undeliverable due to an incorrect or incomplete address provided by the customer
- Theft or loss occurring after the carrier has confirmed successful delivery to the correct address
- Failure to follow carrier instructions for pickup, redelivery, or collection of held packages
- Cases where fraudulent claims are suspected or confirmed
9. Chargebacks & Disputes
We ask that you contact us before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving shipping issues fairly and efficiently. Filing a chargeback without first contacting our support team may result in the suspension of your account. Most issues can be resolved quickly by reaching out to us at contact@goodlifebloom01.store.
10. Contact Us
For any questions or concerns related to your shipment, please contact our support team:
Email: contact@goodlifebloom01.store
Please include your order number and any relevant photos or screenshots in your message so we can assist you as efficiently as possible.